Terms of Service

Last updated 13 August 2026

These terms govern your use of Official AI Agent ("the service"). By creating an account you agree to them. If you are accepting on behalf of a company, you confirm you may bind it.

What the service does

The service answers your business phone, WhatsApp messages and website chats as your business, books appointments into your calendar, keeps a written record of each conversation and scores it against a quality checklist. You configure how it behaves — hours, services, prices, staff, languages, escalation number.

Your account

• You are responsible for what happens under your account and for keeping your password safe.
• You must give accurate business information, including anything the assistant will tell callers.
• You may add team members; you decide what each of them can do.

What you are responsible for

• Accuracy of what the assistant says. It answers from the information you give it. If your prices, hours or services are out of date in your panel, the assistant will repeat them.
• Telling your callers what they need to know. Conversations are transcribed. Depending on where you and your callers are, you may be required to disclose that, or to obtain consent. That disclosure is yours to make; the assistant can be configured to announce that it is an AI.
• Lawful use. No unsolicited calling campaigns, no impersonating another business, nothing illegal, and no use of the assistant to give medical, legal or financial advice that requires a licensed professional.
• Your own numbers and accounts. You are responsible for the phone numbers and WhatsApp accounts you connect and for any carrier charges.

What we are responsible for

• Running the service with reasonable care and keeping your data isolated from other businesses.
• Telling you about material changes to these terms or to pricing before they take effect.
• Handling personal information as described in our Privacy Policy.

What we do not promise

The service depends on third parties — telephony carriers, AI providers, WhatsApp — and on the internet. We do not promise uninterrupted service, and we do not promise that the assistant will never make a mistake. It is an automated system working from your information: review its transcripts, and set an escalation number so a person can take over when it matters.

To the maximum extent permitted by law, the service is provided "as is", and our total liability for any claim relating to it is limited to the fees you paid us in the three months before the claim arose.

Plans and payment

• Plans and included minutes are listed on our pricing page.
• Minutes beyond the plan allowance are charged at the overage rate shown there.
• Plans are billed monthly in advance. Fees are exclusive of taxes.
• Billing today is handled manually by invoice. There is no automatic card charge and no automatic renewal until we tell you otherwise — we would rather say this than imply a payment flow that is not switched on.
• You can cancel at any time; the service runs until the end of the paid period.

Your data

Your business information, your documents and the conversations your assistant has belong to you. You can export or ask us to delete them by writing to hello@officialaiagent.com. If you close your account we will remove your data on request; note the retention position described in the Privacy Policy.

Suspension

We may suspend an account that is being used unlawfully, that puts the service or other customers at risk, or that has unpaid invoices. Where we can, we will warn you first.

Changes to these terms

We may update these terms. If a change materially affects you we will email account holders before it takes effect. Continuing to use the service after that means you accept the new terms.

Contact

Questions about these terms: hello@officialaiagent.com.